Managed Services

New norms, new MSP

Expand your IT capabilities with our real-time service desk, IT operations support, and managed security services.

Delivering predictable IT outcomes around the world

Our Managed Service offerings are supported by industry-focused, subject matter experts, with diverse cultural backgrounds, ensuring an empathic service experience. Our approach to managed service delivery is to plan an IT roadmap, manage the execution of IT projects, and continuously optimize systems and services.

24/7/365 Global Support

Our dedicated team delivers world-class service around-the-clock, backed by flexible SLAs tailored to your needs.

Close Resource Gaps

With our support, customers can close resource gaps and position themselves for long-term success in an increasingly complex and competitive market.

Mitigate Risk

Our team will bring enterprise-quality processes and procedures to ensure streamlined IT operations.

OUR PROCESS

Managed Service Desk

IT Operations Support

Managed Security Services

Innovation Management

Client Support

As the digital supply chain extends to all corners of the globe, our Managed Services team can provide real-time help desk services for both your internal users or external customers.

24 / 7 L1 Helpdesk

L2/L3 Escalation

1-Hour SLA

User on-boarding

User off-boarding

Troubleshooting

Client asset inventory

What we oversee:

Client Laptops & Desktops

Authentication

Operating Systems

Industry Specific Software Tools

File Sharing Services

Remote Access Technology

Collaboration Software

Data Center Support

Expertise across private, public, and hybrid cloud technologies with the ability to provide IT Administration and Operations support for your evolving business needs.

System Administration

Change Management

System Deployments

Solution Design

IT Projects

System Maintenance

Cloud Administration

Professional Services

What we oversee:

Network

Firewalls

Servers

Storage

Cloud

Virtualization

Data Protection

Disaster Recovery

Augment your Cybersecurity Program

Leverage our expertise to align the right cybersecurity architecture and managed services to meet the needs of your organization.

Gap Analysis against MPA Best Practices

Security Awareness & Training

Penetration Testing

Vulnerability Scanning

Endpoint Detection & Response (EDR)

Security Policies & Procedure Development

24 x 7 Security Monitoring and Incident Response

Professional Services

Agile and DevOps as a Service

Enrich your IT organization with our Innovation Management experts, capable of delivering the services required today, but with a focus on continuous R&D, ensuring IT is an enabler of the next big thing.

Benefits

A partner you can count on

Global Support

Our globally-dispersed team can support your users anywhere in the world, at anytime.

Industry-specific

The Redesign on-boarding framework blends common IT best practices with your unique industry-specific requirements.

Scalable Expertise

Contracts with Redesign allow you to smart small or go all-in--whatever is best for your organization.

Flexible

While legacy MSPs are rigid, Redesign aims to break that mold and provide agile support and contracts.

Reconnect interdependencies within the organization.

Redesign helps you reduce downtime, maximize efficiency, and empower your teams to focus on strategic priorities—not routine tasks.