Managed Services

New norms, new MSP

Expand your IT capabilities with our real-time service desk, IT operations support, and managed security services
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Trusted advisors

Delivering predictable IT outcomes around the world

Our Managed Service offerings are supported by industry focused, subject matter experts, with diverse cultural backgrounds that ensures a more empathic service experience. Our approach to managed service delivery is to plan an IT roadmap, manage the execution of IT projects, and continuously optimize systems and services

Plan
Conduct an initial discovery that includes asset inventory, rack elevations, physical and logical network maps, and hybrid cloud resource utilization.
Manage
A service delivery manager ensures that all tickets and tasks are recorded, communicated, and reported against to ensure the progression of our plan.
Optimize
The IT Administration and Operations team will continuously optimize your environment as change requests are made and business operations expands.
Strategic Partners
Managed Services Delivered like a SaaS Subscription
Log into your portal experience, create tickets, launch projects, measure progress, view your purchases and assets, and available hours remaining in your subscription package.
Subscriptions

Client Support

As the digital supply chain extends to all corners of the globe, our Managed Services practice can provide real-time help desk services for both your internal users, or external customers, wherever their work takes them.
24 / 7  L1 Helpdesk​
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L2/L3 Escalation ​
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1-Hour SLA
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User ON-boarding
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User OFF-boarding
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Troubleshooting
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Client asset inventory
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Professional Services​
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We will be overseeing

Client Laptops & Desktops
Authentication
Operating Systems
Industry Specific Software Tools
File Sharing Services
Remote Access Technology
Collaboration Software
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Datacenter Support

Expertise across private, public, and hybrid cloud technologies with the ability to provide IT Administration and Operations support for your evolving business needs.
System Administration
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Change Management
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System Deployments
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Solution Design
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IT Projects
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System Maintenance
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Cloud Administration
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Professional Services​
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We will be overseeing

Network
Firewalls
Servers
Storage
Cloud
Virtualization
Data Protection
Disaster Recovery
Curious about something?
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Augment your cybersecurity program

Expertise across private, public, and hybrid cloud technologies with the ability to provide IT Administration and Operations support for your evolving business needs.
Gap Analysis against MPA Best Practices
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Security Awareness & Training
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Penetration Testing
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Vulnerability Scanning
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Endpoint Detection & Response (EDR)
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Security Policies & Procedure Development
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24 x 7 Security Monitoring and Incident Response
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Professional Services​
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Curious about something?
Contact us for an introduction discussion meeting
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Agile and DevOps as a Service

Enrich your IT organization with our Innovation Management experts, capable of delivering the services required today, but with a focus on continuous R&D - ensuring IT is an enabler of the next big thing
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Benefits

A partner you can count on

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Global support
Our global supply chain enables us to staff people and deliver technology across your Enterprise facility and datacenter footprint.
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Industry specific
The REDESIGN on-boarding framework blends common IT best practices with your unique industry specific requirements.
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Holistic expertise
With REDESIGN, you can consume a single service that’s capable of supporting every element layer within the datacenter.
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No Single Point of Failure
We maintain accurate documentation and ensure knowledge of your environment is captured, and available to train new team members.
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Reconnect interdependencies within the organization
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