Systems Engineer

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Position Summary The Systems Engineer role is responsible for supporting and maintaining a variety of technologies throughout various industries and workflows. Candidate will possess a strong work ethic and hands-on approach to client interaction and time management. Prior experience in a post-production or visual effects environment preferable. Applicants should be able to work well with a team of engineers, as well as the client teams they support on a daily basis. While working within a team is important, the ability to work independently and effectively in a fast-paced environment will be critical.

• Experience managing OS X, Linux and Windows servers, workstations, and laptops
• Provide engineering support on hardware and software purchases, licenses, installations and maintenance.
• Experience with networking and IP services (TCP/IP, subnetting, DHCP, DNS, VLANs, routing, VPN, etc.) deployed across various vendors and technology manufacturors.
• Administer and manage WAN, LAN, WiFi and VPN connectivity across multiple sites.
• Maintain security guidelines and ensure all content is up to par to clients security and confidential material. Clients requirements can vary, and regularly require Disney/Marvel, MPAA, CDSA compliance. Experience with these requirements and audits a plus.
• Administer and manage communication solutions: Cisco VoIP, Zoom, Polycom, Hangouts, TVIPS.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Maintain strong documentation with the intent of reducing repetitive incidents.
• Possesses excellent written and verbal communication skills and client-focused mindset. This position will require candidates to deliver under pressure and short deadlines.
• Occasionally work off hours for planned maintenance and emergencies as needed

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Desktop Engineer

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Position Summary The Desktop Engineer role is responsible for supporting and maintaining various client sites, with industries ranging from media and entertainment to corporate environments in various sectors. Candidate will possess a strong work ethic and hands-on approach to client interaction and time management. Prior experience or exposure to technology preferred, including building and troubleshooting custom PC’s. Applicants should be able to work well with a team of engineers, as this position will provide an opportunity to gain exposure to a variety of specialties within the IT field. Successful candidates will have a drive towards developing their careers and must maintain a customer first approach to communication and daily operation.

• Experience working with OS X and Windows workstations, and laptops

• Provide engineering support onsite and remotely to address various issues, including networking, account credentials, software installation, hardware installation.
• Maintain security guidelines of the individual client accounts, which regularly require Disney/Marvel, MPAA, CDSA compliance. This will be included in training If not a familiar topic, but needs to be considered a top priority at all times.
• Configure phone extensions, prepare conference room’s for large meetings with various solutions (Google hangouts/Zoom/GotoMeeting/Conference bridges)
• Maintain strong documentation with the intent of reducing repetitive incidents.
• Possesses excellent written and verbal communication skills and client-focused mindset.
• Occasionally work off hours for planned maintenance and emergencies as needed.

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